1. Who We Are
DOPS.LIFE (“we,” “us,” or “our”) operates the website at dops.life and the online store at shop.dops.life. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or make a purchase.
If you have questions, contact us at [email protected].
2. Information We Collect
We may collect the following types of information:
Information You Provide Directly
- Name, email address, shipping address, phone number when you place an order.
- Payment information — processed securely by Shopify Payments and/or Stripe. We do not store your full card number.
- Messages or inquiries you send us by email or through social media.
Information Collected Automatically
- IP address, browser type, device type, and operating system.
- Pages visited, time spent on the Site, and referring URLs.
- Cookies and similar tracking technologies (see Section 5).
Information from Social Media Platforms
- If you interact with us on Facebook, Instagram, or TikTok, those platforms may share interaction data with us in accordance with their own privacy policies.
- We use Meta Pixel (Facebook/Instagram) and TikTok Pixel to measure ad performance and understand how visitors interact with our Site.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and send order confirmations and shipping updates.
- Respond to your questions and customer service requests.
- Send you promotional emails and updates about DOPS.LIFE (you can opt out at any time).
- Improve our Site, products, and marketing.
- Detect and prevent fraud or unauthorized use.
- Comply with legal obligations.
- Measure the effectiveness of our advertising on Facebook, Instagram, and TikTok.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Shopify — our e-commerce platform. Shopify processes and stores order data. See Shopify’s Privacy Policy.
- Payment Processors — Shopify Payments, Stripe, or PayPal to securely process transactions.
- Shipping Carriers — your name and address are shared with shipping providers (e.g., USPS, UPS, FedEx) to fulfill your order.
- Meta (Facebook & Instagram) — via Meta Pixel for advertising measurement. See Meta’s Privacy Policy.
- TikTok — via TikTok Pixel for advertising measurement. See TikTok’s Privacy Policy.
- Legal Requirements — if required by law, court order, or government authority.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve your experience, analyze traffic, and serve relevant advertising. Types of cookies we use include:
- Essential cookies — required for the Site and store to function (e.g., shopping cart, session management).
- Analytics cookies — help us understand how visitors use our Site.
- Advertising/pixel cookies — Meta Pixel and TikTok Pixel track conversions and allow us to serve you relevant ads on those platforms.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect some Site functionality. You may also opt out of interest-based advertising at optout.aboutads.info or youronlinechoices.com.
6. Email Marketing and Opt-Out
With your consent, we may send you marketing emails about new products, promotions, and DOPS.LIFE news. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email we send, or by emailing us at [email protected]. Opting out of marketing emails does not affect transactional emails related to your orders.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting and legal purposes.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data (subject to certain legal obligations).
- Opt out of marketing communications.
- Opt out of the sale of personal information — we do not sell your data.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
California Residents (CCPA)
Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to non-discrimination for exercising privacy rights. We do not sell personal information. To submit a request, contact us at [email protected].
9. Children’s Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will delete it.
10. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
11. Links to Other Sites
Our Site contains links to third-party websites, including our social media pages on Facebook, Instagram, and TikTok. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.
13. Contact Us
Questions, concerns, or requests regarding this Privacy Policy? Contact us:
DOPS.LIFE
Email: [email protected]
Website: dops.life